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Prepaid Debit Cards FAQ

Do I pay interest?

This is not a credit card, so you do not pay any interest or late fees on the card.

What are the fees?

You can choose a “pay as you go” option, which is $1 per signature purchase transaction and $2 per PIN purchase transaction, or you can choose the monthly fee plan of $5.95 which covers all signature and PIN transactions. There are other costs and fees associated with the use of this card. See the Cardholder Agreement for details and the full list of fees.

Do I need a minimum balance on the card?

There is no minimum balance required for the card.

Do I have to go into a Check City store to load money onto the card?

Yes, you can load your card at any of the more than 130,000 Netspend Reload Network locations in the U.S.

What if my card is lost or stolen?

Log into your Online Account Center to report it lost/stolen or contact Netspend Customer Service immediately by calling 1-86-NETSPEND (1-866-387-7363)

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