Members FAQ

Check City has a professional and friendly customer service team that's always ready to answer any of your questions and help out however they can. 

Here are a few commonly asked questions you might have about your Check City account. 

How do I check the status of my loan application?

If you've recently submitted a loan application with Check City then you can check your application's status on the customer dashboard after logging into your account. 

How long does it take for a loan application to get approved? 

After you submit any necessary documents, the loan application can take up to 15 minutes to get processed. If it has been longer than 15 minutes, check your email or watch for a call from 800-404-0254, we may have some additional questions. 

How do I check my next payment due date?

You can see your payment schedule, your next payment due date, and the payment amount all on your customer dashboard after logging into your online Check City account. 

What documents do I need to submit with my loan request? 

After you submit your loan application you will be directed to a document upload page if additional information is needed to process your loan request. From there you can upload the requested information directly and it will be attached to your loan application. 

Our prequalifications for a loan are as follows:

  1. Current steady source of income
  2. Valid telephone number and email address
  3. Open and active checking account 
  4. Valid social security number or tax ID

Depending on the loan option(s) available in your state, direct deposit and length of employment may be considered. 

Can I get an extension on my loan?

Whether you can get an extension on your loan will depend on several factors like which state you live in. See the rates and fees page for your state for more details. Extensions are only available in Alabama, Alaska, Nevada, and Utah. 

Can I delay my loan payment?

Typically loan payment due dates cannot be modified unless your paydays have changed. 

What if my payday has changed?

Email an updated paystub to and type “Change in Payday” in the subject line. Then call 800-404-0254 to confirm we received the updated paystub and have made the chance. If you have a current loan, we can determine what steps will be necessary to update your loan due date(s). 

Where can I find Check City?

You can find Check City store locations in the following states: 

  • Utah 
  • Nevada 
  • Virginia 
  • Colorado 

You can use Check City's online services in the following states: 

  • Alabama 
  • Alaska 
  • California 
  • Hawaii 
  • Idaho 
  • Kansas 
  • Missouri
  • Nevada
  • Wisconsin 
  • Wyoming 
  • Texas 
  • Utah

How do I refinance my loan?

If you have an installment or personal loan (available in select states) and you have credit available, you may be eligible to refinance your loan. The common reasons to refinance a loan are to update a payment schedule,  to access additional credit, or to pay down the principal and reduce payments. 

If you want to refinance your loan a successful payment must have been made at least six days prior to the refinance request date and a minimum of $100 in credit must be available. Simply, click the refinance button on your loan tile found on the dashboard. 

How much can I get approved for at Check City?

Loan amounts are based on your income and other factors, loan limits will be determined on an individual basis.

More Questions?

If you have any other questions you can contact our customer service team at our toll-free number: (800)404-0254

Or you can click the chat button below to connect with a live customer service operator. 

For additional Check City contact information, visit the Contact Us page.