How do I check the status of my loan application?
Log in to your Check City account and check your customer dashboard.
What documents may I need to provide?
You may need identification, proof of income and bank information. Upload any additional documents requested during your application.
How long does it take to review a loan application?
Processing may take up to 15 minutes after required documents arrive. Check your email for follow-up requests.
How do I find my next payment date and amount?
Your customer dashboard shows your payment schedule, next due date and payment amount.
Can I change my loan payment date?
Due dates generally cannot change unless your paydays change. Contact us about your situation.
What should I do if my payday changes?
Email your updated paystub to info@checkcity.com with “Change in Payday” as the subject. Call 800-404-0254 to confirm.
Can I request an extension?
Extension eligibility depends on your state and loan. Review your state’s rates and fees and contact us.
Rates and fees by state · Members FAQ
How do I update my contact or bank information?
Contact Check City for help updating the information associated with your account.
How do I make a payment?
Follow the payment arrangements in your loan agreement. Contact us if you need help with a payment.
Personal loans · Contact Check City
What should I do if I cannot make a scheduled payment?
Contact us as soon as possible to discuss your account. Late or failed payment fees may apply under your agreement.
Personal loans · Contact Check City
Can I repay my loan early?
Early repayment options depend on your product. Check City installment and personal loans offer early repayment without prepayment penalties.
Installment loans · Personal loans
How does refinancing work?
Eligible installment or personal loan customers may refinance. Check your dashboard or contact us about available credit and requirements.
Members FAQ · Installment loans
Why was additional verification requested?
Some applications require additional information to verify identity, income or eligibility, or to meet state requirements.
How do I upload requested documents?
If documents are needed, your application directs you to an upload page. Submit the requested files there.
How do I contact customer support?
Call 800-404-0254 or use the chat option on our Contact Us page.
