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Payday Loan FAQ

General Questions

What is a CheckCity.com loan?

A fast, convenient loan, which is usually due on your next payday.

Is CheckCity.com a direct Payday Lender?

Yes! CheckCity.com is licensed in each state where it operates and is the direct lender of your loan (with the exception of Texas where as a Credit Service Organization, we service your loan through an affiliated short-term loan provider). That means if we approve your loan that it will be issued and serviced by us. We provide our customers the peace of mind that we are there to help from the completion of loan application to the completion of the cash advance loan.

Store Front

How do I get started?

Getting started with your Check City payday loans is simple. All you need to do is visit the Check City Location nearest you and fill out the customer application. Once you’ve filled out your application it will be processed as quickly as possible and if your loan is approved you will receive cash right away.

Can I apply over the phone?

We don’t offer loans over the phone for in-store loans, however we do offer loans over the phone for clients that apply online those loans wont allow you to get your money until the next day. If you’re needing cash today you will need to go into a store and apply.

How Do I Pay The Loan Back?

There are several options when it comes to paying back your loan. We can either deposit the Check that is left for collateral, Or you can pay with cash, credit card, debit card in person or over the phone if you don’t want the check deposited.

How long does it take to approve my loan and receive the funds?

Once you’ve filled out the application the loan approval process only takes a few minutes. To get the loan approved and have cash in hand usually only takes about 15 minutes.

Is it easy to get additional loans?

After successfully completing your first payday advance loan, additional loans are easy to request. Simply go back to any Check City Location and request a new loan. We remind consumers that payday advances should be used for short-term financial needs only and not as a long-term financial solution. Consumers who are experiencing credit difficulties should seek credit counseling. In addition, some states require a cooling-off period between payday loans or otherwise restrict the frequent supply of payday loans to a consumer. For additional information regarding your state’s governance on cash advance loans please contact a Check City customer service representative.

Online

How do I get started?

New Customer Loan Application. Your request will then be processed as quickly as possible and if your loan is approved the funds will be deposited directly into your account the next business day. It’s that easy!

Can I apply over the phone?

Yes, you can. To do so, just call our toll free number: (800)404-0254 and we will take your application information over the phone. We will then verify your information and fax a contract to you, which will need to be signed and faxed back. Your request will then be processed as quickly as possible and the money will be deposited directly into your account as soon as the next business day.

How do I receive the loan proceeds?

The process is automatic and convenient. Once your loan is approved, the funds are electronically deposited into your account via an ACH transaction.

How do I pay the loan back?

Just as with receiving the loan proceeds, the process is automatic and convenient. An electronic withdrawal will be made from your account on the loan’s due date via an ACH transaction. If you choose to, you may instead pay with a debit or credit card by calling the customer service line by the business day before the loan is due.

What is an ACH Transaction?

ACH Transaction stands for Automatic Clearing House Transaction. It is a method of electronically depositing or withdrawing funds from an account. If your paycheck is directly deposited into your account, it is done by ACH.

How much can I borrow?

Loan limits are determined on an individual basis. Your credit limit will depend on a number of factors, some of which include your monthly income, the dollar amount you may have already borrowed from other payday loan companies (if any), and other credit worthiness factors. Many states have limits on the amount which can be borrowed. For more information please check the Annual Percentage Rate Disclosure for your state.

How long does it take to approve my loan and receive the funds?

If you were to apply for a loan right now, and it was approved, the funds could be in your account as soon as the morning of Friday, May 3rd.If the loan request is submitted before 7:00:00 PM Mountain Time on weekdays, or 8:00 PM on Saturdays, then the approval process is usually completed on the same day you apply.If you apply after 7:00:00 PM Mountain Time on weekdays or after 8:00 PM on Saturdays, or anytime on Sundays or holidays, your loan application will be processed on the next business day and the funds will be deposited into your account the business day after that.

How much will a loan cost?

The cost of credit is always clearly disclosed to you in terms of the Annual Percentage Rate, the finance charge, and total amount you are required to repay according to federal Truth in Lending Regulations. Late fees, returned item/NSF fees, or ongoing interest may apply as outlined in your loan agreement if you fail to pay your loan on time. We will not charge your hidden fees or other charges that are not fully disclosed in your loan agreement. Visit our Check City Annual Percentage Rate Disclosure page for information about rates in your state.

Can I extend or renew the loan if I am not ready to pay it back on the due date?

Check City will not renew or refinance your loan without your express permission pursuant to the terms of your loan agreement. We strongly encourage you to reduce the principal of your loan by making early payment to potentially reduce the finance charges you may incur. Visit our Check City Annual Percentage Rate Disclosure page for information about loan terms in your state.

Can I pre-pay the balance on a loan?

Yes. If you decide you do not want your loan within 24 hours of being approved, you may rescind your loan at no charge as long as you return the loan proceeds in accordance with the terms listed in your loan agreement. Also, we encourage you to reduce the principal of your loan by making early payments to potentially reduce the finance charges you may incur at refinance.

Is it easy to get additional loans?

After successfully completing your first payday advance loan, additional loans are easy to request. Simply login to the Members Section and request a new payday loan. We remind consumers that payday advances should be used for short-term financial needs only and not as a long-term financial solution. Consumers who are experiencing credit difficulties should seek credit counseling. In addition, some states require a cooling-off period between payday loans or otherwise restrict the frequent supply of payday loans to a consumer. For additional information regarding your state’s governance on cash advance loans please contact a Check City customer service representative.

What happens if my payment is late or I fail to make a payment?

If you do not make a loan payment by your due date, we will attempt to contact you using one or more authorized methods, including phone calls, emails, and text messages to arrange for payment. In addition, we may re-present any returned payments to your bank in accordance with your loan agreement, applicable law, and regulatory requirements. If we are unable to reach you or if we cannot collect a delinquent balance you owe, a notice may be reported to credit bureaus reflecting your late or non-payment. Such action may impact your credit rating. Pursuant to governing law we may also seek legal recourse. Some delinquent accounts may be placed or sold to a third party collection agency that follows the FDCPA. As noted above, late fees and returned item/NSF fees may apply as described in your loan agreement.

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